RD17 Technical Support

Need help with your RD17 Radon Detector?

Our technical support team is available to assist with:

• Product setup
  
• Device operation
  
• Measurement questions
  
• Display functions
  
• Troubleshooting
  
• 
  Warranty service
  

Before Contacting Support

Please prepare:

• Order number
  
• Product model
  
• Purchase date
  
• Description of the issue
  
• Photos or videos if applicable
  

Common Troubleshooting

Device does not turn on

Please check:

• Power connection
  
• Battery level
  
• Charging status
  
• Power outlet condition
  

Radon reading seems unstable

Radon levels naturally change due to:

• Ventilation
  
• Weather conditions
  
• Air pressure changes
  
• Indoor airflow
  

For better understanding, review longer-term averages instead of a single reading.

Display turns off

The display automatically enters sleep mode after approximately 1 minute to reduce nighttime disturbance.

Radon monitoring continues normally.